How to Fix Backup Company File Issues in QuickBooks Desktop?

How to Fix Backup Company File Issues in QuickBooks Desktop?

Use our 7 tips to fix backup company file issues in QuickBooks Desktop like a pro.

Data for any organization is crucial, and QuickBooks keeps all this essential data on your computer’s local storage. However, your data may still get damaged or lost due to a malfunctioning hardware device, virus, or other infections. Therefore, . Backing up a company file in QuickBooks desktop is a must that too on a regular basis, so as to ensure that all the data is safe and protected. To simplify this task, QuickBooks lets you back up everything with just a few clicks or set up automatic backups. But sometimes, QuickBooks may have trouble creating backups for your company file – then you may perform the following steps to troubleshoot the backup company file issues in QuickBooks desktop. 

Can't Backup QuickBooks Desktop - Image

If you are also getting “QuickBooks Unable to Backup Company File” or “QuickBooks backup failed” error, then follow the complete article until the end for full troubleshooting info.

What is QuickBooks Company File Error?

You may receive this error while creating a backup of your company file. You may receive “QuickBooks Unable to Backup Company File” or “QuickBooks backup failed” message on your computer screen. It certainly is easy to spot this error. And further in this article, we will explain how to fix this error.

What Causes QuickBooks Unable to Backup Company File Issue?

One or more of the following conditions may trigger backup error in your QuickBooks desktop company file.

  • The external storage device used by QuickBooks for backup is not connected to the computer.
  • Company file data is damaged.
  • The company data backup path isn’t correct.
  • Insufficient storage to store the backup file.

Steps to Fix QuickBooks Unable to Backup Company File Error

Check out these DIY methods in order to resolve the QuickBooks desktop backup failure issue.

Solution 1: Verify and Rebuild QuickBooks Company File

Rebuild data utility - Screenshot
  • Go to the File menu, click on the Utilities drop-down and select Verify Data.
  • If Verify Data tool shows issues with the company file then click on the Utilities drop-down once again and click Rebuild Data.
  • After the tool is done repairing the damage, try to back up the company file once again and check if the “QuickBooks not backing up” error is fixed.

Solution 2: Check the Backup Directory in QuickBooks

  • Open QuickBooks Desktop and go to the Preferences section.
  • Go to the Backup Options section.
  • Under the Local Backup Only section, check the backup directory.
Check the Backup Directory in QuickBooks - Image
  • Ensure the path to create the backup file in QuickBooks is correct.
  • If the backup path is incorrect or unavailable, click Browse and then select the right folder location to store the backup of the company file.
  • You can also make changes to the backup path before creating a backup of the company file from the Create Backup window.

Solution 3: Change the name of the Network Data (.ND) File

Rename the .nd files and the .tlg files - Image
  • First, close the QuickBooks program and then go to Windows File Manager.
  • In second step, follow the path C:\Users\Public\Public Documents\Intuit\QuickBooks\ and reach the network data file (file with the same name with .ND extension).
  • Then, right-click on the file and select Rename option.
  • Now add .OLDFILE at the end of the file name and hit on Save.
  • Once done with renaming the file, try to create a backup of the company file once again. If in case the error “QuickBooks was unable to back up your company file” persists, move on to the next step.

Solution 4: Verify Available Storage on the Backup Device

“To back up your company file, there must be 645106849 bytes of space available on 192.168.0.243, but currently, there are only 31055872 bytes available. Please free up some space on this drive and try again.”

If you are receiving this error message.

Then it may be due to low storage space, and you may need to remove some unnecessary files from your drive to create the required space for QuickBooks to create a program.

Solution 5: Reset QuickBooks Updates

Update QuickBooks desktop (Screenshot)
  • At first, open QuickBooks and go to the Help tab.
  • Click on Update QuickBooks Desktop option and then the Update Now tab.
  • Check on the checkbox in the Reset Updates option and click Get Updates.
  • After that, hit on OK to continue and allow QuickBooks to install updates.
  • Now click on OK and Exit Update QuickBooks window.
  • Restart QuickBooks Desktop and try creating a backup of the company file once again.

Solution 6: Reset your password

Reset QuickBooks desktop admin password - Image 3

“Your data has NOT been restored if you failed to enter the correct admin password”? If you have received this error message then you can download the Automated password tool for QuickBooks Desktop. Once the tool is downloaded, run it and follow the prompts to reset the password. And try to restore your company file again.

Solution 7: Restore missing payroll data

Some of the payroll data from the QuickBooks file may be missing, and before entering any new transactions, you should restore the missing data. Perform the following steps:

  • Open the Employee menu and select Send Payroll Data.
Send payroll data - Screenshot
  • Check the Items to Send field. See if the data is correct and select Send.

Winding Up!

We hope that you are able to backup your company file in QuickBooks after performing all the steps provided in this post. In case you need any further help in restoring your data or repairing the damaged company file, you can speak to our certified QuickBooks error support experts via our helpline 1-888-368-8874.

 

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How to Fix QuickBooks Couldn’t Connect to the Email Server?

How to Fix QuickBooks Couldn’t Connect to the Email Server?

5 simple steps to fix QuickBooks couldn’t Connect to Email Server error

We are going to learn some easy but proven ways to fixing the “couldn’t connect to email server” error. This blog post will discuss the situations when you may receive this error, the causes triggering it and the troubleshooting methods to fix it. Read this article until the end so that you fix as well as prevent this error from appearing on your QuickBooks program.

Couldn’t Connect to Email Server: We were unable to connect to the email server for your email provider” can hold you back from completing a crucial task or force you to miss your deadlines. The first thing you should do after receiving this error is to click on the Retry button in the error message box. If it persists, you can perform the troubleshooting steps provided further in this article. We recommend you perform them in the order as provided. The following error message might appear on your desktop screen when the error targets you:

ErrorDescription
Couldn’t Connect to Email Server:We were unable to connect to the email server for your email provider
OrQuickBooks was unable to send your form for the following reason: QuickBooks was able to connect to the remote server but could not understand the server’s response. Please try again to see if the problem has been corrected on the server.
QuickBooks Could not connect to the email server - Image

But before we learn about the troubleshooting steps, let’s understand what triggers “QuickBooks Couldn’t Connect to Email Server error“.

“Could not Connect to Email Server” Error in QuickBooks – Causes

You might get the webmail error due to the following situations:

  • Email server settings may be misconfigured
  • User’s credentials may be inaccurate.
  • Internet Explorer/Edge browser settings may be incorrect.
  • Your antivirus may have flagged QuickBooks program.

Steps to Fix Error: Could Not Connect to the Email Server when using Webmail in QuickBooks Desktop

Checkout the below given troubleshooting methods in order to resolve the QuickBooks could not connect to email server error. Follow the steps in sequentially:

Step 1: Update QuickBooks to the latest release

Update QuickBooks- Screenshot Image

Updating QuickBooks desktop will equip you with latest features and fixes and help you fix many possible QuickBooks errors, including “couldn’t connect to email server.”

  • Open QuickBooks Desktop and go to the Help menu.
  • Go to Update and then the Latest Release Page.
  • See if your QuickBooks product is selected or go to the Change link and select the Appropriate product.
  • Click on the Update button and download the update file.
  • Click on Setup Automatic Updates and follow the prompts to automatically download and install the latest updates in QuickBooks.

Step 2: Check the Webmail preferences settings

Send forms option - Screenshot Image
  • Open QuickBooks and go to Edit menu.
  • Select Preference and then Send Form on the left pane.
  • Under My Preferences, select your Email account and select Edit.
  • After the Edit Email Info screen opens, go to the SMTP Server Details section and enter the Server name and Port to your email.

Step 3: Reset Internet Explorer settings

Restore advanced settings - Image
  • Open Internet Explorer (IE) and click on the Tools menu or the Gear icon.
  • Select Internet Options and then the Advanced tab.
  • Click on Restore Advanced Settings.
  • Press OK and close the browser.

Step 4: Change the Antivirus settings

Your antivirus may also block the outgoing emails. To make sure it’s not happening, go to the antivirus settings and ensure that QuickBooks access is not being blocked. You can also turn off the email filtering feature.

In case you are not confident in performing the changes in your antivirus settings, we recommend you to take help from an IT expert.

Step 5: Check your email credentials

You may as well be facing difficulty in sending the email due to oversight. Please check your entered email address and password carefully and see if they are spelt correctly.

Summing Up!

If you follow all the tips provided in this post and perform them appropriately, you are very likely to be able to fix Couldn’t Connect to Email Server Error in QuickBooks Desktop. In case the issue persists after performing all the steps, please contact our certified experts immediately.

Our 24/7 QuickBooks error support team of experts is available 24×7 and is equipped with innovative tools and technologies to help you fix such errors or any other type of QB-related issue at the earliest.

 

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How to Fix Error Initializing QBPOS Application Log?

How to Fix Error Initializing QBPOS Application Log?

Error Initializing QBPOS application log can be seen when opening QuickBooks Point of Sale on the system. Also, the cause for this error can be the incompatibility of the two software or Windows files that are corrupted or damaged in the system. You might also face the error like “Error initializing QBPOS application log. If this happens every time you launch the program, please contact technical support”.

Error Initializing QBPOS Application Log - Image

To know further details about fixing error initializing QBPOS application log, then make sure that you stick to this post till the end. Or contact our professionals and our team will be there to assist you.

What Leads to this QBPOS Application log “Error initializing QBPOS Application Log Error?

The initializing QuickBooks POS application log issue can be seen due to following reasons:

  • This issue can be seen when you are installing or downloading QuickBooks point of sale.
  • Initializing the QuickBooks POS log error can be caused by corrupted Windows framework.
  • Another reason can be if the Windows framework is harming the PC framework.

Steps to Resolve the Error Initializing QBPOS Application Log Issue

You can perform the below steps to fix the issue successfully:

  • The first step is to move to the Task manager.
  • And then, end the undertaking for QBPOSShell. This should be possible by selecting the Processes tab and selecting QBPOSShell. Choose the End process.
End QBPOSShell - Image
  • Now, open Windows explorer by hitting Windows + E keys.
  • And, set the Option to visible.

Step 1: Edit the QBPOS shell folder

For Windows 11, 10 or 8

  • For this, you should press Ctrl + Shift + Esc keys and open the Task manager.
  • After that move to the Process tab and select QBPOS shell.
  • Next step is to click on End task tab.
  • Moving ahead, go to the File explorer by pressing Windows + E keys.
  • And move to the View tab and make a Check on hidden items.
  • Move to C:\Users\User name\App Data\Local\Intuit\QBPOSshell.exe
  • And right click on the user.config and choose Rename.
  • You should also rename it to user.config.old
  • And close all the Windows and reopen QuickBooks point of sale on the system.

For Windows 7

  • For Windows 7, click on Windows icon and select Control panel.
  • Also, move to the Folder options and click on the View tab.
  • Now, under the Advanced settings, click on the Show hidden files, folders and drives.
Show hidden files and folders - Screenshot Image
  • Also, click on Apply and OK tab.
  • Further move to the C:\Users\User name\Appdata\local\intuit\QBPOSshell.ex
  • Right click the user.config and choose Rename tab.
  • Also, rename it to user.config.old
  • The last step is to close all the Windows and reopen QuickBooks point of sale for desktop.

Step 2: Creating a New Windows Admin User

  • At first right click on Windows and select Settings.
  • After that move to Accounts and select Family and other users.
User accounts and family safety - Screenshot Image
  • Now, under other users, click on Add someone else to this PC
Add New Windows Admin User in WIndows 10 - Screenshot
  • Moreover, click on I don’t have this person’s sign in information.
  • Also, select the Add a user without a Microsoft account.
  • Further enter the Username and password and click on Next tab.
  • And now under the other users, see the new user that you have created.
  • Followed by clicking on the New user and click on Change account type.
Change the account type - Screenshot Image
  • After that on the Next window click on the drop-down menu and Switch user from standard to admin and click on OK tab.
  • The last step is to open the QuickBooks point of sale and you are good to go.

Conclusion!

We conclude the post over here, with the hope that the above stated steps would be more than enough to fix the error initializing QBPOS application log. However, if the error persists, or if you need any sort of assistance, then in that case reach out to our QuickBooks error support team professionals at our support line i.e. 1-888-368-8874.

 

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How to Fix QuickBooks Email or Password is Incorrect Error?

How to Fix QuickBooks Email or Password is Incorrect Error?

Often QuickBooks users might face issue stating “QuickBooks won’t accept the password when you use email services like Gmail or Yahoo! Mail”. In this article, we will be talking about the steps and procedure to fix webmail password issues in QuickBooks desktop. In case users identifies an error message about an incorrect email or password, then reading this post ahead would be of great assistance. You will have to check that nothing blocks messages going out to the vendors and customers.

The following error message may appear on your computer screen:

QuickBooks Email or Password is Incorrect Error - Image

In case you want our experts to fix QuickBooks Email or Password is Incorrect issue, then you can get in touch with Axpert Advisors team who are readily available to help you 24X7. Our certified professionals will ensure to provide you immediate assistance for your QB-related problems..

Reasons behind to QuickBooks Email or Password incorrect issues

There might be various reasons behind to appearing the email or password is incorrect issues in QuickBooks desktop. Few are as on:

  • The password you have created might be case sensitive.
  • You have forgot to enter any space or character on your password.
  • Few are the accessibility settings are missing or absent.
  • Your keyboard is not taking command or it has wrong functions.
  • You are logging in wrong screen.

Steps to Resolve Email Issues in QuickBooks Desktop

To resolve the webmail password issues in QuickBooks desktop, you can carry out the steps below:

1st Step: Update your QuickBooks desktop to latest

You need to update QuickBooks software to the latest release, if haven’t done already. After that you will have to email a test transaction, to check if the error is resolved or not.

Updating QuickBooks to latest:

Keep your software up-to-date so you always have the latest features and bug fixes. Here’s how:

  • Initially open your QuickBooks desktop
  • After that go to the Help menu and then choose Update QuickBooks Desktop option.
Update QuickBooks Desktop - Screenshot Image
  • Then hit a click on Update Now tab.

It should be noted that you can if you choose the Reset Update checkbox there, it will clear all the previous update downloads from your QuickBooks software.

Update QuickBooks desktop (Screenshot)
  • Now choose Get Updates to begin the latest download.
  • Once the updated software downloaded, you need to restart your QuickBooks.
  • When the screen prompted, click on Accept install the new release.
QuickBooks desktop and install updates - Screenshot Image

2nd Step: Checking the email settings

In this step, you are supposed to open the online email service. And review the settings and filter preferences. Often these might block the emails from QuickBooks on accident. You can carry out the below steps to for the email services:

On Gmail

You can check the App preferences. In case something is blocking the connection to the Google account, then the below steps can be followed:

  • First of all, you are supposed to enable access for Less secure apps.
  • And one can also Set access preferences for specific apps like QuickBooks.
  • Now, move back to QuickBooks and email yourself a test transaction.

In case you are unable to send emails, then it is recommended to turn off the 2-step verification feature for the Gmail account. It is important to note that this turns it off for all apps, and not just QuickBooks.

On Yahoo Mail

Yahoo mail makes use a 2-Step verification process. The below steps can help in reviewing the security settings:

  • You can move to the Yahoo Account security page.
  • And then, turn on the Two-step verification and also permit the apps that use less secure sign in features.
turn on the Two-step verification of Yahoo - Image
  • After that move back in to QuickBooks and email a test transaction.

In case you are unable to send emails, then you will have to use the Yahoo’s generate third-party app passwords tool. This will create a random password, which will help in connecting QuickBooks. This will be done only once. And it should be noted that if you are batch sending emails, then the password will expire once you have sent 12 invoices or transactions. You will have to generate a new third-party app password to continue.

  • You are supposed to follow the steps to get a password.
  • And then, move back to QuickBooks and email a Test transaction.
  • The last step is to enter the Third-party app password in the password field box and also hit OK tab.

Other email services

You will have to check the security and filter settings. And make exceptions or rules so QuickBooks isn’t blocked.

3rd Step: Checking Antivirus settings

Often, the antivirus software might block the connection, for which you will have to search the antivirus provider’s website for steps to permit port exceptions. The steps for Norton and McAfee are as follows:

  • Making Port 465 for Yahoo Mail
  • Making Port 587 open for Gmail and all other email services

In case you make use of McAfee, then you will have to open antivirus program and check your excluded Processes list. You need to add these names to the list, so that they can run without any issue:

  • QBDBMGRN.exe – C:\Program Files\Intuit\QuickBooks [year]\QBDBMgrN.exe
  • QBW32.exe – C:\Program Files\Intuit\QuickBooks [year]\QBW32.exe
  • QBDBMGR.exe – C:\Program Files\Intuit\QuickBooks [year]\QBDBMgr.exe

Now it is supposed to move back to QuickBooks and email a test transaction.

Conclusive lines!

Fixing email password issues in QuickBooks desktop becomes easy once you follow the steps above. However, in case of any questions, doubts or if you need any type of technical assistance, you can reach to our 24×7 QuickBooks error support team via the helpline i.e., 1-888-368-8874 or Live chat support option. Let our support team to provide you with immediate assistance.

 

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How to Fix a Subscription Error in QuickBooks Desktop?

How to Fix a Subscription Error in QuickBooks Desktop?

Checkout the possible ways to fix subscription has lapsed error in QuickBooks desktop:

If you are a QB user, then you might be aware of the fact that this software works on subscription. Often users report an issue that appears with an error message stating “Your QuickBooks subscription has lapsed”. If you have also faced an issue that the QuickBooks subscription has lapsed or expired, then today’s article will be of great help to you. The most important point to be noted here is that this issue does not affect the company data. Thus, need not to panic, all you have to do is read this article carefully till the end. Subscription error in QuickBooks is often caused by majority of the factors.

Today’s article will brief you with the information related to fixing the subscription error in QuickBooks desktop. However, if you want our team to fix the error on your behalf, then you can simply contact Axpert Advisors team via our helpline i.e., 1-888-368-8874. We are a team of professionals who would help you in fixing the issue with much ease.

What is a QuickBooks Subscription Lapsed Error?

A QuickBooks subscription lapsed error occurs when a user’s subscription to QuickBooks Desktop expires. When this error occurs users can not able to access their account or any features related to their subscription. This error message appears as a pop-up on the screen and prevents the user from accessing the application or its features until the subscription is renewed. The following error message might be seen on your desktop screen:

QuickBooks subscription has expired issue - Image

Why does the QuickBooks Subscription Lapsed Error occur

QuickBooks Desktop requires a subscription to access the software and its features. When the subscription of QuickBooks Desktop expires, you may receive an error message indicating that your subscription has lapsed. The causes of this error can vary and include:

  • The most common cause of the this error is that your QuickBooks Desktop subscription has expired.
  • If your billing information is incorrect or outdated, it can result in payment issues and the “subscription has lapsed” error occurs.
  • If you have connectivity issues, it can cause problems with processing your subscription renewal payment.
  • You are using an outdated version of QuickBooks Desktop,
  • Sometimes, the issue can be with the Intuit server that manages QuickBooks Desktop subscriptions, resulting in the subscription has lapsed error.

What are the consequences of a QuickBooks Subscription Lapsed Error?

The consequences of a lapsed subscription can be severe, especially for businesses that rely heavily on QuickBooks to manage their finances. A lapsed subscription can cause delays in payroll processing, missed payments, and other financial inaccuracies, that can harm a business’s reputation and financial stability. If you are a victim of this problem, there are several steps you can take to resolve the issue. Below are some of the most effective solutions:

Methods to Resolve QuickBooks Subscription has Lapsed Error

To resolve the “subscription has lapsed” error in QuickBooks, you can try the following solutions:

Method 1: Checking the Internet Connection Settings

Checking the internet connection settings - Image

Changing the internet connection settings in QuickBooks can fix the subscription error in QuickBooks desktop. You can carry out the troubleshooting steps to check the internet connection settings, in order to connect to online services in QuickBooks.

Method 2: Restoring the Product and License file

If checking the internet connection settings didn’t work for you, then you can restore the product and license file. It should be noted that the QuickBooks desktop saves a file with the product and license information to the hard drive. You can easily restore the file, with the help of the steps below:

  • First of all, you need to close QuickBooks desktop.
  • And after that, close QuickBooks desktop.
  • Once done with that, you need to open the Windows start menu.
  • Followed by typing the Run into search box and hit Run tab.
  • Next step is to type C:\ProgramData\Intuit\Entitlement Client\v8 and then hit Enter tab. In case it doesn’t open a folder, you need to enter C:\ProgramData\Intuit\Entitlement client\v6 instead.
EntitlementDataStore.ecml file - Screenshot Image
  • After that, you need to look for the file entitlementdatastore.ecml and also right click it and also choose Delete. You will then have to select Yes to confirm.
  • Now, open QuickBooks and also the Company file.
  • The last step is to follow the onscreen instructions to Register QuickBooks again and with the product and license info.

Method 3: Installing QuickBooks Updates

QuickBooks desktop and install updates - Screenshot Image

You need to install the latest, free updates for the version of QuickBooks. This will fix the QuickBooks desktop subscription errors and will also ensure that the features are upgraded and issues are fixed.

Method 4: Using QuickBooks Desktop Tools Hub

When none of the above methods worked for you, then we recommend you to use the QuickBooks tool hub program. At times damaged windows might prevent the software from connecting to our online services. You need to download and use the hub and try fixing the issue. The steps involved in this process are as follows:

  • Initially, you will have to open the QuickBooks desktop tool hub.
  • And then choose the Installation issues tab.
Installation Issues tab in Tool Hub - Image

Solution 5: Updating the Billing Information

The last method that can be implemented is to update the billing information. If you have changed the business credit cards or accounts, then simply updating the payment details would work for the subscription. The steps involved here are:

  • Firstly, sign in the Customer Account Management portal. Make sure that you sign an with the Admin credentials.
  • After that, choose QuickBooks from the list of Products and Services.
  • Next step is to opt for Edit in the Billing information section.
Account or billing information - Screenshot Image
  • Once done with that, you need to Update the payment information. And then choose to Save and Close, after you are done with the process.
  • Now, open QuickBooks desktop.
  • The last step is to navigate to the Help menu and then move to Manage my license. Also, choose Sync license data online.
Sync License Data Online - Screenshot Image
  • And check if the error has been resolved or not.

Note: If none of these solutions work, you may need to renew your subscription

Solution 6: Renew your subscription

The most straightforward solution to a lapsed subscription error is to renew your subscription.

  • Navigate to the Help menu in and choose “Manage My Account” option.
  • Now log in to your Intuit account and follow the prompts to renew your subscription.

Conclusion

Up till now the Subscription Error in QuickBooks Desktop might have been fixed. However, if you continue to face the same error, then need not to worry, as we are there to assist you. Do not hesitate in calling us at any point of time at our toll-free i.e., 1-888-368-8874. We are a hub of technically sound accounting professionals, who work round the clock to provide the best possible QuickBooks desktop support services.

 

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