Tips to fix QuickBooks 15xxx (15000 series) errors when downloading payroll updates:
QuickBooks Desktop is an incredibly powerful and user-friendly software that simplifies accounting for countless businesses. To keep it running smoothly and securely, regular updates are essential. However, it’s not uncommon to encounter frustrating “update failed” messages, especially those in the 15xxx error series, during the download and installation process.
These update failures can interrupt critical operations, lead to reduced functionality, and even cause data inconsistencies. While QuickBooks often provides helpful prompts to fix minor issues, more complex problems might require a deeper dive.
This article will guide you through installing QuickBooks desktop updates and errors that begin with 15xxx. We’ll cover frequent culprits and provide actionable solutions to get your software updated and working perfectly again.
List of QuickBooks Error 15XXX series
Payroll update errors in QuickBooks mostly has an error code in the format of 15XXX or 15000, etc. The causes of QuickBooks error 15000 series are similar and their troubleshooting methods involve common steps. There are a few errors which is related to the 15XXX series which exist when downloading QuickBooks desktop or Payroll updates:
| 15xxx Series Error | 15xxx Series Error | 15xxx Series Error |
|---|---|---|
| Error 15214 | Error 15224 | Payroll Error 15406 |
| Error 15215 | Payroll Error Code 15101 | Error 15303 |
| Error 15217 | Error 15316 | Error 15311 |
| Payroll Error 15211 | Error 15223 | Error 15226 |
| Error 15221 | Error 15103 | Payroll Error 15206 |
| Error 15227 | Error 15218 | Error 15213 |
| Payroll Error 15222 | Error 15216 | Error 15201 |
| Error 15330 | Payroll Error 15407 | Error 15225 |
| Error 15271 | Error 15318 | Payroll Error 15318 |
| Payroll Error 15241 | Error 15203 | Error 15106 |
| Error 15205 | Error 15219 | Payroll Error 15331 |
| Error 15270 | Payroll Error 15204 | Error 15320 |
| Payroll Error 15105 | Error 15104 | Error 15329 |
| Error 15242 | Error 15240 | Error Code 15107 |
Assumptions
- MS Internet Explorer isn’t configured properly in your computer or when QuickBooks fails to verify the digital signature of any of your files.
- Inactive QuickBooks Payroll subscription which can obstruct the internet.
What are the causes of QuickBooks 15xxx (15000) series errors?
The causes of Payroll Error 15000 series in QuickBooks desktop are following:
- The payroll subscription is inactive or the product key or license is incorrect.
- The update process is aborted because of an invalid or missing QuickBooks certificate for digital security.
- Another cause can be if wrong configuration of Microsoft Internet Explorer.
- The shared download drive was not mapped properly.
- There is an incorrect or improper installation of QuickBooks.
- Due to missing or corrupted installation files.
- QuickBooks unable to verify the digital signature of a file.
- There is a problem with the configuration or security settings of Internet Explorer or the default browser.
- And the list goes on!
How to Fix QuickBooks Error 15XXX (15000) when downloading updates
Check out these quick steps to resolve the error QuickBooks error 15xxx. You can also take instant help from our technical support team in order to save your precious time and efforts.
Solution 1: Verify QuickBooks Payroll Subscription
- Press the F2 key to open the product information.
- Note down the license or service key for Payroll to check that you have an active Payroll subscription.
- Next step is to open QuickBooks desktop and go to the Employees menu.
- After that click on My Payroll Services and then click on Manage Services option.
- Now, tap on the Edit button.
- Check and verify if the license or service key entered here is correct.
- If necessary, edit and enter the correct service. Click Next and save changes.
- Now, restart your computer.
Solution 2: Edit Internet Explorer options
- At first, launch Internet Explorer.
- After then tap on the gear icon and select Internet Options.
- Now move to the Security tab and choose trusted sites.
- Later, you need to click on Sites and add the following websites if you are using the US version of QuickBooks:
- *.quickbooks.com
- *.intuit.com
- Add the given sites if you have a Canadian version of QuickBooks:
- *.quickbooks.ca
- *.intuit.ca
- Once done with that, hit on Close tab.
- Finally, tap on Apply and then the OK button to save changes.
If the above-provided steps didn’t resolved the issue, then move to the next solution method.
Solution 3: Update Microsoft Security Certificate
Please check the validity date of your Windows Security Certificate. If it is expired the it can cause the problem. Following are the steps to run Windows Update or download an updated certificate from Microsoft.
- Press the Windows key and type File explorer in search bar and tap on it.
- Once File explorer open, go to the following location C:\Program files\Intuit\QuickBooks.
- Here you are required to find QBW32.exe file.
- Once done, hit a click on QBW32.exe and choose properties tab.
- Now, go to digital signature tab and make sure that Intuit inc. is selected in signature list.
- Here hit a click on details tab.
- Furthermore, click on view certificate option in the digital signature details window.
- In next step, click on install certificate.
- You now have to click on next and wait for the finish tab to appear.
- Later on click on finish tab.
- Once done, restart your system.
- Now you need to open QuickBooks and download the update again.
Solution 4: Download the updates in safe mode
In case, the error still remains on your software after following the above steps, then try to download the updates in safe mode.
- At first, you need to simply open your system in safe mode.
- After that, download the updates again.
- If it gets successful then reboot your system in normal mode.
- End the process by redownloading the update.
Solution 5: Reinstalling the QuickBooks desktop
- Move to the downloads and updates page.
- Log into CAMPS to download the software.
- Choose the download option and then install QuickBooks desktop.
- Now select all QuickBooks executable files and also click on next tab.
- Agree to the license agreement and then choose next.
- Enter the license and product numbers and also hit the next tab.
- Choose the type of installation- express or custom and network options.
- In case custom and network options are chosen, then head for where QuickBooks will be used.
- Select a new install location and also hit on the install option.
- Try launching the QuickBooks software and check if the QuickBooks error 15xxx issue got rectified.
Solution 6: Run Quick Fix My Program
- Start the process by downloading the QuickBooks Tool Hub on your computer.
- After that install the tool hub on your computer.
- Once done, open the QuickBooks Tool Hub and navigate to the Program Problems.
- Here you need to click on Quick Fix My Program tab.
- Let the scan process complete. Once done, check the problem is fixed by the tool.
Solution 7: Try to update QuickBooks desktop
- Try opening QuickBooks and company file in your account.
- Now download and install the update in QuickBooks desktop.
- If you are unable to update the software, delete the update from the root folder.
- First, close QuickBooks desktop.
- Then open the location C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks XX\Components (XX is the year or version of QuickBooks software)
- Now open QuickBooks desktop account.
- Click on Help menu and then select Update QuickBooks Desktop.
- You have to move the cursor to Update Now.
- Then click on the checkbox named Reset Updates.
- Press Get Updates Now button.
- It starts downloading the update and when it is done.
Solution 8: Configure Firewall Settings
- Press Start tap and search QuickBooks Database Server Manager.
- Click on database server manager to open it.
- Once done, select Port Monitor.
- Do not shorten the port number of the QuickBooks desktop version.
- Go to Start again and click on Windows Firewall.
- Click on the Advanced settings option.
- Right-click Inbound Rules.
- Click on New Rule than port option.
- Now click on next and choose enable the TCP option.
- Checkmark the specific Local Ports and enter Port numbers.
- Click next and Allow the connection.
- Click on next and name the new rule.
- Follow the same steps for outbound rules to complete the process.
Winding up!
Hopefully this article covers almost every solution that you can try to get rid of QuickBooks payroll error 15000. If you are facing any issue and any doubts or you need any technical guidance then you contacting to our 24/7 QuickBooks enterprise support team is suggested. You can directly speak to our experts and they will provide you immediate guidance for your problem.
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